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EFQM EXCELLENCE MODEL

 

 

 

 

• EFQM Excellence Model

 

• RADAR Methodology

 

• Excellence Levels

 

• BEM – Business Excellence Matrix

 

• DMAIC – Define, Measure, Analyse, Improve and Control

MANAGEMENT SYSTEMS

 

• ISO9001 - Quality Management Systems

 

• ISO14001 - Environmental Management Systems

 

• ISO22301 - Business Continuity Management Systems

 

• ISO50001 - Energy Management Systems

 

• ISO20000 - IT Services Management Systems

 

• ISO22000 - Food Safety Management Systems

 

• ISO27001 - Information Security Management Systems

 

• OSHAS18001/NP4397 – Health and Safety at Work Management Systems

 

• SA8000/ISO26000/NP4469-1 - Social Responsibility Management Systems

 

• NP4427 - Human Resources Management Systems

 

• NP4457 - Innovation, Investigation and Development Management Systems

 

• BPD/GDP – Good Distribution Practices

 

• BPF/GMP – Good Manufacturing Practices

 

• CE Marking

 

• TAPA – Transported Asset Security Association

 

• Other Management Systems

 

 

 

 

 

TECHNICAL COMPETENCIES

 

 

• Claim Attendance and Management

 

• Management Systems Auditing

 

• Suppliers Assessment

 

• Statistical Process Control

 

• Costs of Quality

 

• From Vision to Individual Objectives

 

• Basic and Advanced Excel

 

• Improvement Tools

 

• Human Resources Management

 

• Management by Processes

 

• How to Motivate Teams

 

• Communication

 

• Management of Productive Meetings

 

• Positive Energy

 

• Commercial Management

 

• Stress Management

 

• Time Management

 

• Innovation

 

• Leadership

 

• Neuro Linguistic Programing

 

• Team Works